SBL-SVR-00107

Applies to:

Siebel System Software - Version 7.7.2.1 [18353] to 8.1.1.8 SIA [23012] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.2.1 [18353]
Database: Oracle 9.2.0.4
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: HP-UX 11i

Symptoms

Customer trying to create new component definitions based on the Workflow Process Manager compdef. Customer using srvrmgr to create the new compdefs.
The component definition process succeeds, but the new components fail to start, with the following errors in the component log file:

GenericLog      GenericError    1       0       2005-03-07 15:51:26     (smimtsrv.cpp (1063) err=2000107 sys=0) SBL-SVR-00107: Internal:The configured component is not based upon a CSSService
SmiLayerLog     Error   1       0       2005-03-07 15:51:26     Terminate process due to unrecoverable error: 2000107. (Main Thread)

Cause

Enhancement Request 12-VQZ7KS

Solution

Customer has created new custom component definitions based on the Workflow Process Manager compdef using srvrmgr command line using following command:

srvrmgr > create component definition WfProcMgrAsynch_ash for component type BusSvcMgr component group Workflow run mode Batch full name "Workflow Process Manager Asynch" description "Workflow Process Manager Asynch" with fixparam ServiceName="Workflow Process Manager"
srvrmgr > enable compdef WfProcMgrAsynch_ash

The component definition process succeeds, but the new components fail to start, with the following errors in the component log file:

GenericLog      GenericError    1       0       2005-03-07 15:51:26     (smimtsrv.cpp (1063) err=2000107 sys=0) SBL-SVR-00107: Internal:The configured component is not based upon a CSSService
SmiLayerLog     Error   1       0       2005-03-07 15:51:26     Terminate process due to unrecoverable error: 2000107. (Main Thread

Technical Support was able to reproduce using above syntax.

Navigation Steps Site Map > Administration Server Components > Enterprise > Component definition > Query on Component Name (Workflow Process Batch Manager) > Component Type (Business Service Manager) instead of Workflow Process Batch Manager

Component Definition views display the component type as BusSvcMgr(Business Service Manager) so while creating a component customer used BusSvcMgr. If the component type showed “Workflow Process Manager” then that would make this work fine. Change Request 12-UYJXF1 has been logged to address this product defect

Using following command as workaround resolved the issue:

srvrmgr> create component definition WfProcMgrAsynch_ash for component type "Workflow Process Manager" component group Workflow run mode Batch full name "Workflow Process Manager Asynch" description "Workflow Process Manager Asynch" with fixparam ServiceName="Workflow Process Manager"

srvrmgr > enable compdef WfProcMgrAsynch_ash

Enhancement Request 12-VQZ7KS has been logged to document the information in the Siebel bookshelf

Applies to:

Siebel CRM - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms

 When we create custom component from "Enterprise Component Definition View (Configuration)" view on the Japanese environment(for example: callcenter_jpn), it throws SBL-DAT-00498 error because "component type" field is missing.

Cause

 Bug 14161334 [UNABLE TO CREATE CUSTOM COMPONENT FROM THE UI ON THE JAPANESE ENVIRONMENT. ] has been logged to address this product defect.

Solution

 Please use following command to create custom component from the srvrmgr as a workaround:

create component definition component_alias_name
for component type existing_component_type_alias_name
component group existing_component_group_alias_name run mode run_mode full name
“component_full_name”
description “description_of_component”
with parameter parameter_alias_name=value fixparam
fixed_parameter_alias_name=fixed_value

For more details, please see "Siebel System Administration Guide Version 8.1 November 2008 > Using the Siebel Server Manager Command-Line Interface > Siebel Server Manager Commands > Component Definition Commands".