SBL-SVC-00255

Applies to:

Siebel System Software - Version: 8.1.1.4 [21225] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Goal

While using ADM to export the pricelist, the following error message displays:

An error occurred exporting to file. Please make sure the path <path value> points to a valid directory which has enough space and is writable by the application process owner (SBL-SVC-00255)

Solution

1. Verify that the file path given is valid and can be accessed from the machine where the ADM process is running. The export path should be a shared network resource.  If deploying to a file using a dedicated client, specify an export path that is relative to the dedicated client.

For example, if you are on your local Windows machine, you can specify d:\temp as your export path.

2. If you are deploying to a file using a zero footprint client, specify an export path that is relative to the Siebel server where the object manager is running.

For example, if you are using the thin client, and connecting to a Siebel server running on Solaris, you need to specify a network path that is valid for the Solaris server, i.e. /tmp.

3. Check to see if you are able to export any other ADM Data Types, or if all deployment fails with the error message SBL-SVC-00255.

In most cases, this problem is due to NOT having privileges to the path being accessed.  Please make sure you have Read/Write access to the export path indicated.

Applies to:

Siebel System Software - Version: 7.8.2.5 [19227] and later   [Release: V7 and later ]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2.5 [19227]
Database: Oracle 10.1.0.4
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Sun Solaris 9

This document was previously published as Siebel SR 38-3333921191.

Symptoms

Problem: ADM export process fails with the following error: "An error occurred exporting to file. Please make sure the path <path value> points to a valid directory which has enough space and is writable by the application process owner (SBL-SVC-00255)" while performing migration of Price List Data Type.

Steps to recreate: Click the Navigation icon>Application Deployment Manager>Deployment Projects>New. Create a new deployment project (E.g. Price List Migration Batch 1). Check the 'Export to File' box. Scroll down and click 'New' to create a Data Type association for the deployment project. In the Data Type Name field, select PriceList from the drop down list. The 'Active Flag' field will automatically be checked as Active, and the 'Name' field will be populated with the Data Type (in this case, Price List). The user now has the option to edit the 'Name' field in order to better identify the XML file. (E.g. Price List Migration-Batch 1)

Background: We observed that when the Name field in the "EMT Project Item List Applet" contains an asterisk, hyphen, or a dash then it causes the ADM export to fail.

Confirmation Required: We wanted to confirm that what we are obseving is what is causing the error, if yes are there any Siebel recommended workarounds or resolution for this issue.
We are attaching a screen shot JPEG for your reference.

Cause

The reported behavior could be reproduced and Bug: 10523220 has been filed for addressing this issue.

Solution