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SBL-SVC-00213

Applies to:

Siebel eConfigurator - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.

Symptoms

Errors with Remote Configurator when using WebServices

ERRORS FROM THE LOG:
  • StpExec Create 4 00000007504f6a50:0 2012-09-11 18:42:25 Creazione istanza della definizione del passo 'Begin Configuration'.
  • GenericLog GenericError 1 00000002504f1e77:0 2012-09-11 18:42:26 ( (0) err=4653064 sys=0) SBL-SCB-00008: Componente ((null)) non disponibile su questo server.
  • GenericLog GenericError 1 00000002504f4126:0 2012-09-11 18:42:26 ( (0) err=4653064 sys=0) SBL-SCB-00008: Componente ((null)) non disponibile su questo server.
  • GenericLog GenericError 1 00000002504f1e82:0 2012-09-11 18:42:26 ( (0) err=4653064 sys=0) SBL-SCB-00008: Componente ((null)) non disponibile su questo server.
  • GenericLog GenericError 1 00000002504f1e82:0 2012-09-11 18:42:26 (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: Si è verificato un errore relativo a SISNAPI Hello. Il componente server potrebbe non essere disponibile.
  • ObjMgrLog Error 1 00000002504f1e82:0 2012-09-11 18:42:27 (rmodel.cpp (2239)) SBL-SVC-00213: Login fallito.
  • ObjMgrLog Error 1 00000002504f1e82:0 2012-09-11 18:42:27 (rmodel.cpp (2279)) SBL-SVC-00209: Login non riuscito durante il tentativo di connessione a siebel://VirtualServer/ENTPRE81/eProdCfgObjMgr_ITA
  • Error Error 1 00000002504f1e82:0 2012-09-11 18:42:27 Cfg Server Manager error: unable to connect to server eProdCfgObjMgr_ITA for product 1-134L7F using connect string siebel://VirtualServer/ENTPRE81/eProdCfgObjMgr_ITA - Login non riuscito durante il tentativo di connessione a siebel://VirtualServer/ENTPRE81/eProdCfgObjMgr_ITA(SBL-SVC-00209)
  • ObjMgrBusServiceLog Error 1 00000002504f1e82:0 2012-09-11 18:42:27 (configsvc.cpp (1486)) SBL-CFG-00155: Complex Object Instance Service Internal Error:
  • ObjMgrLog Error 1 00000002504f1e82:0 2012-09-11 18:42:27 (stepexec.cpp (1572)) SBL-BPR-00162: Errore nel richiamo del servizio 'Configurator Web Service', metodo 'BeginConfiguration' al passo 'Begin Configuration'.


STEPS
The issue can be reproduced with the following steps:
1. Enable Remote Configurator
2. Run a WebService like BeginConfiugration
=> Errors

Cause

EAI Object Manager is trying to launch the default Configurator Component: eProdCfgObjMgr_ITA
However, this component was disabled. Instead cloned components have been enabled like eProdCfgObjMgr2_ita, eProdCfgObjMgr3_ita, eProdCfgObjMgr4_ita. But the application is not trying to start it.

The EAI didn't follow the routing of the ecfgserver.txt because it was automatically deployed by Administration Cache view only on the Siebel File System set at the Enterprise level and not also on the local Siebel File System indicated on "Product Configurator - FS location" parameter of the EAI Object Manager.


Solution

"Product Configurator - FS location" parameter of the EAI Object Manager need to be set appropriately.





Applies to:

Siebel Configurator - Version 7.8.2.5 [19227] and later
Siebel eConfigurator - Version 7.8.2 [19213] and later
Information in this document applies to any platform.
eProdCfgObjMgr


Symptoms

Customer wanted to use Component Based Routing from eCommunications but when trying to customize a product it failed and the following messages could be seen in the eCommunications log:

SBL-SSM-00040: Internal Error: host name is empty
SBL-SVC-00213: Login failed.
SBL-SVC-00209: Login failed attempting to connect to siebel:// /esblt01/eProdCfgObjMgr_200_enu
Cfg Server Manager error: unable to connect to server eProdCfgObjMgr_200_enu for product 2-58FGUR using connect string siebel:// /esblt01/eProdCfgObjMgr_200_enu - Login failed attempting to connect to siebel:// /esblt01/eProdCfgObjMgr_200_enu(SBL-SVC-00209)

Normally the connect string should look like this:
siebel://acsv902:2321/esblt01/eprodcfgobjmgr_200_enu

However, the above connect strings show a space instead of a server name like acsv902:2321.

Changes

Parameter "Product Configurator - Remote Server Name" for the eCommunications object manager had been cleared. This is necessary to use routing information from ecfgserver.txt.

Cause

Using the Administration - Server Configuration view or the Server Manager Utility (srvmrgr) does not allow to set a parameter to NULL. So a space had been inserted.

Solution

To set a parameter to NULL use the srvrcfg utility instead. For more information please refer to the following document:
Component Request will stay in the Queued status after its related Component has been restarted.





Applies to:

Siebel CRM - Version: 7.5.3 [100] and later   [Release: V7 and later ]
Information in this document applies to any platform.
This document was previously published as Siebel Alert 924.

Description

In Siebel eBusiness Applications version 7.5 and higher, the Siebel Sync application must be installed on each client machine where it connects to the Object Manager on the Server using a connect string. The connect string is of the following format:
siebel.TCPIP.None.None://<Gateway host>:2320/<Enterprise>/<ObjMgr>/<Siebel Server>
There are situations, however, when the Gateway and Siebel Server host names need to be succeeded by a domain name such as:
siebel.TCPIP.None.None://ABC.xyz.us.com:2320/<Enterprise>/<ObjMgr>/<Siebel Server>
In this example, xyz.us.com is the domain and ABC is the Gateway host name. When using this type of connect string, users receive the following login error when they try to login to the Siebel Sync application:
Login failed attempting to connect to siebel.TCPIP.None.None://ABC.xyz.us.com:2320/<Enterprise>/<ObjMgr>/<Siebel Server> (SBL-SVC-00209)
Next error:
Login failed.
SBL-SSM-00003: (rmodel.cpp 92: 2226) error code = 5600003, system error = 0, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)(SBL-SVC-00213)
Change Request 12-J2NJAS has been logged to address this product defect.

Likelihood of Occurrence

This behavior occurs when there is a requirement to have the Gateway and Siebel Server host names succeeded by a domain name in the connect string when running Siebel Sync on version 7.5 and higher.

Possible Symptoms

Users are unable to log into the Siebel Sync Application and receive the errors specified above.

Workaround or Resolution

In situations where the requirement is to have the Gateway and Siebel Server host names succeeded by a domain name in the connect string, the domain should be added to the DNS list on the local machine (client) where Siebel Sync runs to workaround this issue.
To do this in Microsoft Windows 2000 (the procedure is similar in Microsoft Windows XP and in Microsoft Windows NT):
  1. Right click on My Network Places and select Properties.
  2. In the Network and Dial-up Connections window, select the connection used (Local Area Connection or your VPN connection), right click and select Properties.
  3. In the Local Area Connection Properties window, select Internet Protocol (TCP/IP) and click Properties, then click Advanced.
  4. Select the DNS tab.
  5. In the lower half, check: Append these DNS suffixes (in order) and add your suffix here.
    For example, if the Siebel Server machine's fully qualified name is siebsrvrhostname.domain.comm then add domain.com here.
This setting requires a restart of the machine to become fully effective. The reason for this is that the Gateway Server will just return siebsrvrhostname (the hostname of the Siebel Server machine on which the object manager used for PIMSync is running).
Without the configuration to add the DNS suffix as above, the client machine will not be able to resolve siebsrvrhostname. With the added suffix the client should be able to resolve the resulting siebsrvrhostname.domain.com, which is required for successful PIMSync communication.
Alternatively, the network administrator can configure the DNS server so that it will resolve the unqualified hostnames.
NOTE: This behavior does not occur in Siebel eBusiness Applications version 7.0.4.x or 7.0.5.x.
Keywords:SBL-SSM-00003, login failed, attempting, connect, string, gateway host name, DNS


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