SBL-SVC-00156 Errors While Uploading or Creating Report

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.

Applies to:

Siebel Reports - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

XMLPReportServer_0012_12582941.log 8.1.1.8 SIA [23012]

ObjMgrBusCompLog Error 1 0000005c50600d24:0 2012-09-24 16:26:53 (bcrpttemplate.cpp (166)) SBL-RPT-50581 - Only RTF files can be used in the Template field.

FINSObjMgr_jpn_0011_11534349.log 8.1.1.8 SIA [23012]

ObjMgrBusCompLog Error 1 0000000450610f64:0 2012-09-25 17:23:16 (bcfile.cpp (1768)) SBL-UIF-00230: File not found aclist.rtf to a specified file system.

1. Navigate to Administration-BI Publisher Reports->Reports Custom Templates
2. Provide Report name and decription and other mandatroy filed values
3. Click on New button in Integration Objects applet gives following error
---------------------------
Siebel
---------------------------
Error creating local file cache directory (SBL-SVC-00156)
---------------------------
OK
---------------------------

Cause

This is caused because the installer of the OUI base was used for installation of 8.1.1.0 and 8.1.1.8. In this case, siebsrvr\TEMP\XMLP folder was not created

Solution

Create XMLP folder in the location <siebsrvr>\TEMP

Applies to:

Siebel Reports - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

When new Siebel Report Templates are uploaded, "Error creating local file cache directory (SBL-SVC-00156)" error may occur on the following conditions.

1) Target Siebel Server has been installed from "full install" image that contains OUI based Siebel 8.1.1.0.
2) Login to Siebel Application as the web client.
3) Navigate to "Administration - BI Publisher Reports" > "Reports - Custom Templates" or "Reports - Standard Templates"
4) Attempt to upload new template file.

Cause

This operation requires access to <Siebel Server Home>\TEMP\XMLP folder. But OUI based Siebel 8.1.1.0 does not create XMLP subfolder and the above operation fails.

Bug 14156386 - ERROR CREATING LOCAL FILE CACHE DIRECTORY WHILE CLICK ON NEW BUTTON has been filed to address the issue.

Solution

Please create XMLP folder manually under <Siebel Server Home>\TEMP folder.