SBL-STJ-00119

Applies to:

Siebel System Software - Version: 8.0.0.5 [20420] - Release: V8
Siebel CRM - Version: 8.0.0.5 [20420] - Release: V8

Symptoms

Unable to perform slipstream patch installation in unattended mode because installer prompt for terminate existing Siebel server process even if there is no Siebel processes left. When try to use and install with recorded response file, the installation utility exit with the following error in the error log file.

Please stop the server manually and run patch installation again.(SBL-STJ-00119)

Cause

As per the logs and in-house test, the patch installer detect that there are Siebel process running hence prompt the message and error. If server is stop and no Siebel related process running, the prompt will not appear.

Solution

Verify all the Siebel processed stopped and follow step per MR guide closely before launching the patch installer again.

1) Stop all ruunig Siebel Server with stop_server on each applicable server machine. Also make sure shut down and exit from any running instances of the Siebel Server Manager (srvrmgr) session.

2) If you are patching an instance of Siebel Management Agent that was previously installed with a Siebel Server, also stop the service for the Management Agent.

3) Unload libraries from the system cache by running the command reset_server all on each applicable server machine.

4) Stop the Siebel Gateway Name Server by running the command stop_ns.

5) Stop the Web server with the respective commands.

6) Specifically for AIX only, verify that the login ID performing installation has permission to run slibclean by asking the administrator to change the permission as follows:

chmod 6555 /usr/sbin/slibclean

7) For AIX only, execute slibclean, as follows:

/usr/sbin/slibclean

Applies to:

Siebel System Software - Version: 8.0 [20405] to 8.1.1.3[21219] - Release: V8 to V8
Microsoft Windows (32-bit)

Goal

How to install a SWSE 8.0.x - 8.1.x Fix Pack on a shared-application IIS Web Server without stopping it.

Solution

Below are the steps which should first be executed in a non-production, test environment, assuming the siebel server components are already patched to the target version and the SWSE is still running at the previous version.  This example assumes that SWSE fix pack 8.1.1.2[21215] is being installed on top of 8.1.1[21112] fix pack in a shared-application IIS Web Server and the configured application/web site is for Call Center.

NOTE: This process further assumes that IIS Application Protection is set "High (Isolated)" for the Siebel application. This assures that the SWE library will be running in a separate memory space, and thus by shutting-down the Siebel application pool the SWE library will not be locked by the Windows operating system and will be successfully replaced by the patch installer.

1) Locate network SWSE 8.1.1.2 patch installer folder on the network, copy its installer response file (siebel.ini) locally and rename it (this example assumes C:\swse_siebel.ini) for modification.

2) Using the Windows IIS ADMIN utility:

a) Stop Siebel application pools
b) Stop Siebel web sites (call center)
c) Confirm IIS ADMIN HTTP service is running
d) Confirm WWW Publishing service is running

3) Using a standard text editor, modify and save changes to C:\swse_siebel.ini as follows:

[RunBeforePatch]
StopWebServer = no

[Behavior]
StopServers = no
AbortOnFail = no

4) Install the 8..1.1.2 SWSE fix pack using the modified swse_siebel.ini
For example: Z:\SBA8112_Network_Installer_Image_Directory\SWEApp\setup.exe -args SS_SETUP_INI=C:\swse_siebel.ini

NOTES:
a) When prompted to shutdown the Web Server, choose "NO".
b) When error "SBL-STJ-00119" is displayed, choose "OK" to continue with the install process (ignoring the error).

5) After the installation has completed successfully, restart services in this order:

a) IIS ADMIN application pools for Siebel Server
b) IIS ADMIN Web Site for call center
c) Siebel gateway
d) Siebel server

NOTE: At this point, the 21215 directory is not visible in IIS ADMIN and not available in the $SIEBEL_ROOT\SWEApp\PUBLIC\enu directory

6) Open a new browser instance (thin client) and point to URL: http://localhost/call_center_enu

NOTE: At this point, there is a pause while the 21215 folder is created in $SIEBEL_ROOT\SWEApp\PUBLIC\enu folder (pulled from the Web server).

a) Log into the call center application (thin client) and wait for it to display the first view. There will be a slight delay at this point while the 21215 folder is created for the SWSE.
b) Refresh the IIS ADMIN default web site view (callcenter_enu) and you should see that the new 21215 SWSE folder is visible.
c) Check $SIEBEL_ROOT\sweapp\public\enu folder now contains 21215 folder.
d) In call center, check Help > Technical Support, which should display: 8.1.1.2 21215 ENU(*).

7) Confirm that none of the non-Siebel shared IIS applications have been affected by this process. Once you confirm this process has no negative effects on Siebel and/or non-Siebel applications which share the IIS Web Server, this process may be repeated with care into similar environments.