SBL-SMI-00147: Version check failed.

Applies to:

Siebel eCommunications - Version: 8.1.1.3 SIA[21219] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

Unable to start the Siebel Server as

SRBroker and SCBroker logs are showing the following error:
-----------------------------------------------------------------
Error: cannot get version of installed components ( sia)
SBL-SMI-00147: Version check failed because: Error: cannot get version of installed components ( sia)

Cause

The customer found the following root problem himself:

Inside the <Siebel Server Root>'s BIN folder, the sub-folders SIA and PTK had (accidentally) been moved to the PTB sub-folder.

PTK was not necessary, because they only used ENU and PTG, but SIA was.

Solution

restoring the SIA subfolder with its original content in <Siebel Server Root> fixed the error

SBL-SMI-00147: Version check failed because: Error: cannot get version of installed components ( sia)

Applies to:

Siebel System Software - Version 7.5.3.1 SIA [16161] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.1 [16161] Fin Svcs
Database: All Databases ( Oracle DB/MS SQL / DB2 )
Application Server OS: Applicable to all Platforms ( Unix and Windows )
Database Server OS: Applicable to all Platforms ( Unix and Windows )

This document was previously published as Siebel SR 38-1746031351.

***Checked for relevance on 02-NOV-2012***

Symptoms

SBL-SCC-00025, SBL-SVR-00106, SBL-SMI-00147
We have two app servers load balanced with Resonate. Today around noon our application server 1 (app1) went down with a handshake error. We recycled the siebel services tonight but now the app1 server is not coming up. All server components in this server are exiting with the following error:
Error: can't get version of installed components (ENU sia)
errors at the enterprise log are:
GenericLog    GenericError    1    2005-01-31 23:59:32    (schedule.cpp 17(793) err=2100096 sys=0) SBL-SMI-00096: The maximum number of restarts (10) for MinUpTime has been reached. The component CommSessionMgr will not be restarted again.

We searched in SupportWeb and even restored a backup of our siebns.dat file with no avail.
I have attached all log files before and after recycling the services.

We have configured all our objects managers and external connection to point to app2 in the meantime, however some of the sertvices like to outbound communication manager are not working (Communication Request) which impact our service levels to our clients. Please contact us as soon as possible.
Thank you.

Cause

Configuration/ Setup

Solution

Message 1

For the benefits of other users:

All the components on one of the application servers, app1, were exiting with error. Reviewed of all the components log files show the following error messages,

GenericLog    GenericError    1    2005-01-31 23:25:28    Error: can't get version of installed components (ENU sia)

GenericLog    GenericError    1    2005-01-31 23:25:29    (smimtsrv.cpp 57(533) err=2100147 sys=0) SBL-SMI-00147: (smimtsrv.cpp 57: 533) error code = 2100147, system error = 0, msg1 = Error: can't get version of installed components (ENU sia), msg2 = (null), msg3 = (null), msg4 = (null)

GenericLog    GenericError    1    2005-01-31 23:25:28    (smiutil.cpp 20(156) err=2000106 sys=0) SBL-SVR-00106: Internal:The requested Parameter/event was not found.

Resolution:

It was found that the ENUSIA folder was missing or moved from <SIEBEL_ROOT_DIRECTORY>/siebsrvr/bin directory in app1. After copying the ENUSIA folder from a working application server to app1, all the components started successfully.

The customer then tried to restart the whole environment including the two application server. However, this time a different issue occurred. It was the second application server, app2, that was not able to start up. Reviewed of the siebsrvr.log showed the following error message,

GenericLog    GenericError    1    2005-02-01 05:15:12    (sccnmsys.cpp 9(1295) err=4400025 sys=0) SBL-SCC-00025: No value found in the Gateway. Default value in the repository is used.

[More...]

Message 2

[Continue...]

The customer was advised to replace the siebns.dat with a backup copy and app2 was able to startup successfully.

Keywords: srlcver.dll SBL-SMI-00147 SBL-SCC-00025 SBL-SCC-00025

Applies to:

Siebel System Software - Version: 7.5.3.8 SIA [16192] and later   [Release: V7 and later ]
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.3.8 [16192] Cons Sec
Database: Oracle 9.2.0.4
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1

This document was previously published as Siebel SR 38-1604114011.

***Checked for relevance on 11-Aug-2011***

Symptoms

I have installed MR 7.5.3.8 over 7.5.3.3. I decided to uninstall MR to go back to 7.5.3.3. Ran uninstaller and selected MR-uninstall.
Now I get the following error message when I try to start the Siebel Server. I do not get any error starting the gateway.
I have done a grep on all base.txt-files, and everyone reports SIA 7.5.3.3.
<siebel@tyfon1> cat ES_TST3.SS_TST3.log
1021 2004-11-10 13:50:03 2004-11-10 13:50:13 +0100 00000003 001 001f 0001 09 SiebSrvr 63501 38308 1 /siebel/siebtst3/siebsrvr/enterprises/ES_TST3/SS_TST3/log/ES_TST3.SS_TST3.log 7.5.3.8 [16192] ENU
GenericLog      GenericError    1       2004-11-10 13:50:03     Error: versions of installed components do not match (wanted version: 7.5.3.3, actual version: 7.5.3.8 ENU )
GenericLog      GenericError    1       2004-11-10 13:50:03     (lstnsvc.cpp 8(113) err=2100147 sys=0) SBL-SMI-00147: (lstnsvc.cpp 8: 113) error code = 2100147, system error = 0, msg1 = Error: versions of installed components do not match (wanted version: 7.5.3.3, actual version: 7.5.3.8 ENU ), msg2 = (null), msg3 = (null), msg4 = (null)
GenericLog      GenericError    1       2004-11-10 13:50:13     (siebsvc.cpp 12(218) err=2100147 sys=0) SBL-SMI-00147: (siebsvc.cpp 12: 218) error code = 2100147, system error = 0, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)

<siebel@tyfon1> pwd
/siebel/siebtst3
<siebel@tyfon1>
<siebel@tyfon1> find . -name base.txt | xargs -I {} cat {} | grep 7.5.3.8
<siebel@tyfon1>

Cause

Incorrect Execution.

Solution

For the benefit of other users, the customer found that after uninstalling the 7.5.3.8 Maintenance Release to rollback to 7.5.3.3, the log files on the Siebel Server stated they were operating at 7.5.3.8 while the remainder of the environment indicated the latest Maintenance Release installed is 7.5.3.3.

Summary:

This issue was resolved by performing the following steps:
•    Restoring the 7.5.3.8 environment
•    Stopping all Siebel Services operating on the machine i.e. Siebel Gateway, Siebel Server and Web Server (if applicable)
•    Running slibclean as root to ensure the Siebel library files on the AIX Application Server were no longer in use
•    Execute the 7.5.3.8 uninstaller

Customers are advised to run slibclean after stopping services on an AIX machine before applying or uninstalling Siebel software.


Keywords: slibclean, uninstall, library, AIX

Applies to:

Siebel CRM - Version: 8.1.1.5 [21229] to 7.8.2.6 [19230] - Release: V8 to V7
IBM AIX on POWER Systems (64-bit)

Symptoms

When installing 7.8.2.6 onto 7.8.2.4 on AIX5.3, some library files were not copied.

This caues failing to start up Siebel Server service with following error.

GenericLog GenericError 1 0 2007-05-15 21:42:38 Error: versions of installed components do not match (wanted version: 7.8.2.6, actual version: 7.8.2.4 JPN)
GenericLog GenericError 1 0 2007-05-15 21:42:38 (lstnsvc.cpp (113) err=2100147 sys=2) SBL-SMI-00147: Version check failed because: Error: versions of installed components do not match (wanted version: 7.8.2.6, actual version: 7.8.2.4 JPN)

Cause

The files have unique timestamp.

For example:
7.8.2 : Jun 16 2005
7.8.2.4 : Sep 27 2006
7.8.2.6 : Apr 13 2007

When installing the target patch, the installer checks the time stamp of the files and it does not copy the new files when the time stamp of the target file does not match the unique time stamp on the original version has.

Furthermore, not only the files are not copied from the target installer, there is no output (e.g. alert, logfile) and it cannot be confirmed whether the problem has occurred.  It would be useful to log files to troubleshoot the issue. 
 

Solution

An enhancement request 12-1REE5EX has been logged to output the log file or alert when the files are not copied successfully.

Applies to:

Siebel Life Sciences CRM - Version: 8.1.1 [21112] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

The errors recorded when an attempt is made to start the localised AOM, in both the enterprise and AOM log, indicates only the older version (8.1.1.1) is recognised:

 "...ePharmaObjMgr_enb 656 SBL-SMI-00147 Process 656 exited with error - Version check failed because: %1" -- error recorded in enterprise log

"... Error: versions of installed components do not match (wanted version: 8.1.1.3, actual version: 8.1.1.1 ENB )" -- error recorded in AOM log.

Changes

Fix Pack 8.1.1.3 was applied to a pre-existing multilingual environment

Cause

British English is an unshipped language
In this instance, the localized application based on it  was not correctly updated after applying Fix Pack 8.1.1.3

Solution

To correct this problem, do review and work through recommended guidelines relating to unshipped languages, Siebel Global Deployment Guide > Localizing Global Deployments > Localizing an Unshipped Language > Creating New Language Subdirectories, paying particular attention to steps which need to be revisited every time a new patch is applied.

Applies to:

Product Release: V7 (Enterprise)
Version: 7.7.2.3 [18361]
Database: Microsoft SQL Server 2000 SP3
Application Server OS: Microsoft Windows 2000 Advanced Server SP 2
Database Server OS: Microsoft Windows 2000 Advanced Server SP 2

This document was previously published as Siebel SR 38-3065016531.

Symptoms

We are trying to run the 7.7.2.6 upgrade to fix the IE Active-X control issue. After running the install we can not get Siebel to come up. We get the following error in the log file:

2021 2006-06-06 13:16:02 2006-06-06 13:16:02 -0400 00000003 001 003f 0001 09 SiebSrvr 53252 3332 3748 D:\Siebel\TBH\HCB\siebsrvr\log\HCB_DEV.UNSER.log 7.7.2.6 [18372] ENU
GenericLog    GenericError    1    0    2006-06-06 13:16:02    Error: versions of installed components do not match (wanted version: 7.7.2.0, actual version: 7.7.2.6 ENU )
GenericLog    GenericError    1    0    2006-06-06 13:16:02    (lstnsvc.cpp (113) err=2100147 sys=126) SBL-SMI-00147: Version check failed because: Error: versions of installed components do not match (wanted version: 7.7.2.0, actual version: 7.7.2.6 ENU )

As you can see, the startup fails immediately.

Attached to this SR is a copy of the log file from the install. It looks like there are some files that the installer can not find during the upgrade process. It looks like the upgrade didn't really work.   Could you review the upgrade log and let us know what to do. We downloaded our media from the edelivery site.

Thanks,

Solution

Message 1

For the benefit of other users:

The customer downloaded the Siebel 7.7.2.6 fix pack from http://edelivery.oracle.com.
After running the installation, it was noted that the following error message had been written several times by the installer to SIEBEL_ROOT\log.txt:

Setup.product.install, SiebelFiles, err, java.io.IOException: Could not obtain resource: D:\Downloads\Siebel\7726sia\Windows\Server\Siebel_Enterprise_Server\setup\588de701b9a711024751e8ba2dc50d11\md5\2120e1666ea49dcea663a975d538160c (The system cannot find the file specified) STACK_TRACE: 18 ...


After downloading the installation software again from http://edelivery.oracle.com, the customer was able to apply the fix pack successfully.


Best Regards,