SBL-SFR-00118: A newer version of software is required

Applies to:

Siebel Wireless - Version: 7.5.3 [16157] and later   [Release: V7 and later ]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3 [16157]
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Compaq Tru64 UNIX

This document was previously published as Siebel SR 38-1101167337.

Symptoms

SBL-SFR-00118We tried to synchronize handheld device with mobile client for the first time and got error message as follow:

10:52:03     INFO: 2003 m. spalio 21 d. 10:51
10:52:03     INFO: Attempting to login using Companion Sync.
10:52:03     INFO: User = gvilius
10:52:04     INFO: TXN Error Level = 1
10:52:05     INFO: Connected to device. : Message ID = 304
10:52:05     INFO: Checking for Local Database
10:52:05     INFO: C:\sea752\client\bin\ENU\salesce.cfg
10:52:05     INFO: ENU
10:52:06     INFO: Cfg file is loaded. : Message ID = 291
10:52:06     INFO:     Data Source = Local
10:52:06     INFO:     Connect String = C:\sea752\client\local\sse_data.dbf -q -m -x NONE -gp 4096 -c40m -ch60m
10:52:07     ERR: A newer version of software is required. Press Yes to upgrade now or press No to continue.

Component Version Information:
Component: Siebel Sales CFG__ENU, Current Version: 0.0, Minimum Version: 100, Maximum Version: Any Version
(SBL-SFR-00118)

Cause

Configuration/ Setup

Solution

Message 1

For the benefit of other readers:

The customer tried to synchronize handheld device with mobile client’s local database for the first time and received the following messages:

10:52:06     INFO: Cfg file is loaded. : Message ID = 291
10:52:06     INFO:     Data Source = Local
10:52:06     INFO:     Connect String = C:\sea752\client\local\sse_data.dbf -q -m -x NONE -gp 4096 -c40m -ch60m
10:52:07     ERR: A newer version of software is required. Press Yes to upgrade now or press No to continue.

Component Version Information:
Component: Siebel Sales CFG__ENU, Current Version: 0.0, Minimum Version: 100, Maximum Version: Any Version
(SBL-SFR-00118)

Per the error messages, a new upgrade kit had been distributed and the version checking avoided the synchronization. As this was a Development environment, the customer commented the “ComponentName” parameter in the [Siebel] section of the *.CFG file to avoid the version checking functionality.

After this, the customer received the following messages in the Syncmanager_Log.txt file:
...
15:41:50     WARN: Could not read AppBinDir from device registry. Proceding with install using default install directory.
...
15:42:43     INFO: Processing transactions. : Message ID = 26
15:42:44     ERR: Rapi retured S_FALSE.
15:42:44     ERR: CreateProcessFailed
15:42:44     ERR: Error detected while communicating with the device. Sync cannot continue.
Please close sync, disconnect from the device and reconnect.
Perform sync again.

<Continued 1/2>

Message 2

<Continued 2/2>

15:42:45     ERR: One or more of your handheld transactions have failed. Please make the necessary changes and synchronize again. : Message ID = 13

The first warning message indicated that the Siebel Handheld Application was not installed successfully in the handheld device. And the remaining error message indicated that the communication between the synchronization program in the client machine and the handheld device could not be established successfully.

The customer re-installed the Siebel Handheld Application in the handheld device and the synchronization worked fine.

Thank you.

Applies to:

Siebel Remote - Version: 8.0.0.5 SIA [20420] to 8.1 [21039] - Release: V8 to V8
Information in this document applies to any platform.

Symptoms

The requirement was to use Siebel anywhere to distribute new srf to local users.
To accomplish that we followed following steps:
Created an upgrade kit, Siebel Client Repository File__ENU 1, having Upgrade Kit Components Siebel Client Repository File__ENU and having Upgrade Kit Items Titled: 1. Install Siebel SRF file(ENU) and 2. Generate browser script and having Upgrade Kit Item Parameters 1. File Name and 2. Destination


After that I created Upgrade configuration Siebel Client Repository File__ENU 1 and added Upgrade Component : Siebel Client Repository File__ENU, added an employee USER1 and distributed it.

Now when I login as USER1 to dedicated client I do get a message A newer version of software is required. Press Yes to upgrade now or press No to continue.
When I press Yes nothing comes up and when I press no I get read only client

Cause

Based on the log file attached we and see that it properly detects the upgrade kit:

Upgrade Component: Siebel Client Repository File__ENU, Min Version: 1, Max Version: 1, Current Version: 0
UpgradeLog UpgradeInfo 3 000000024b700668:0 2010-02-08 16:43:14 An upgrade to the component (Siebel Client Repository File__ENU) is requires upgrade. Its current version is 0. The required new version should be 1.
ObjMgrSessionLog Error 1 000000024b700668:0 2010-02-08 16:43:15 (upgchkvr.cpp (184)) SBL-SFR-00118: A newer version of software is required. Press Yes to upgrade now or press No to continue.

Component Version Information:
Component: Siebel Client Repository File__ENU, Current Version: 0, Minimum Version: 1, Maximum Version: 1
And it properly locates the kit:

The above error message indicates there was an issue with the filesystem.

Solution

The problem was due to incorrect filesystem.
They were able to to resolve the issue by changing the File System
FileSystem = C:\PROGRA~1\Siebel\8.0\WEBCLI~1\bin\att

To

FileSystem = \\ps001\FS\att

After making the above changes they were able to download the upgrade kit.

References

NOTE:475727.1 - My client is getting unable to download the upgrade kit... why do I get these error messages when attempting to download an upgrade kit?
useful document