SBL-GEN-03005: No data found

Applies to:

Siebel Anywhere - Version: 7.5.3.2 SIA [16168] and later   [Release: V7 and later ]
Siebel Remote - Version: 7.5.3.2 SIA [16168] to 8.0.0.5 [20420]   [Release: to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.2 [16168] Life Sci
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Server SP 2
Database Server OS: HP-UX 11i

This document was previously published as Siebel SR 38-1536475261.

Symptoms

We have applied QF 0239 on our production on 10/01. We have also enabled UpgradeKitBuilder and Siebel Anywhere to distribute the QF to our Remote Users. In the time synchronization we are getting the error “Unable to find Upgrade kit path”. Please check the attached error screen shot.

We have followed the exact steps as mentioned in ‘Service Request #: 38-1265040051’, which was recommended on SR#38-1516696757. This works fine on all our testing Environments.

Cause

Wrong setup

Solution

Message 1

For the benefit of the reader:

Customer created self extracting kit for QF. It was to be applied by Mobile Web Client version 7.5.3.2.

During testing when user connected directly to server he was apply the upgrade kit. Attempt to apply kit on mobile client machine failed with following error:

   
“Unable to download the upgrade kit”<NameofKit>” required to upgrade your syteme. Please check your File System setting as available disk space”SBL-CMD-00220”. This error message is misleading.


Synchronization Manager Log file has error
            
GenericLog    GenericError    1    2004-10-02 17:00:50    (syncsrvr.cpp 6(2418) err=3005 sys=0) SBL-GEN-03005: No data found for UTLMiscFetchKitInfoCols
            
Real issue was Mobile Client who was trying to download the kit was on Siebel Application Version 7.5.3 and Upgrade kit was built for Siebel application Version 7.5.3.2 .. Error became apparent only from syncthrd_*.log file. This log files had errors

Message 2

Trace    Trace    3    2004-10-02 14:54:16    Skipping kit (LFS_QF0239 1). Curr Component Version (7.5.3.0 sia [16157] ) is out of range, Min Old Version (7.5.3.2), Max Old Version ()
Trace    Trace    3    2004-10-02 14:54:16    Skipping kit (LFS_QF0239 1) for component (Siebel Client Executables). Curr Version (7.5.3.0 sia [16157] ) below Min Old Version (7.5.3.2) or above Max Old Version ()
GenericLog    GenericError    1    2004-10-02 14:54:16    (dockupgw.cpp 5(448) err=1700203 sys=0) SBL-DCK-00203: Unable to find upgrade kit path to upgrade component LFS_QF0239. Please contact your Siebel Administrator or try again.