SBL-GEN-00230 Process exited with error

Applies to:

Siebel Reports - Version: 8.1.1.1 [21211] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to upload a report after initial installation the following error may appear in a dialog box :

Process XMLPReportServer on Siebel Server siebsrvr1 terminated

Log file Entries:

<enterprise_name>.<server_name>.log:
ServerLog ProcessExit 1 0000a8d64beb0070:0 2010-05-13 08:54:55 XMLPReportServer 696474 SBL-GEN-00230 Process 696474 exited with error -

XMLPReportServer_xxx.log:
XMLPReportLog XMLPReportInfo 3 000080c04bca7024:0 2010-05-13 08:54:54 BIP's using Security Model
XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54 ReportName : Account List
XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54 TemplateFileName : aclist.rtf
XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54 TemplateFilePath : /appl/siebel/siebsrvr/xmlp/templates/aclist.rtf
XMLPReportLog XMLPReportDetail 4 000080c04bca7024:0 2010-05-13 08:54:54 Xliff File : /appl/siebel/siebsrvr/xmlp/xliff/enu/aclist.xlf
XMLPReportLog XMLPReportDebug 5 000080c04bca7024:0 2010-05-13 08:54:54 Getting XMLP Java Business Service
XMLPReportLog XMLPReportDebug 5 000080c04bca7024:0 2010-05-13 08:54:54 Invoke UploadReport method of XMLPJavaBusvc java wrapper class

Whilst the XMLPReportServer process was reporting as having crashed there was no evidence of an FDR or crash file on the Siebel Server.

Cause

The behavior is caused by running with an incorrect version of Java Installed. In addition the JAVA_HOME and LIBPATH settings were incorrectly specified.

Solution

In order to resolve this behavior, it is necessary to install 32-bit Java and setting the JAVA_HOME and LIBPATH correctly to Java5 32-bit.

For more information on the setting of the environment variables, refer to the following link :

http://download.oracle.com/docs/cd/E14004_01/books/EAI3/EAI3_EAIJBS3.html

This link can also be viewed from Bookshelf V8.1 Transports and Interfaces: Siebel Enterprise Application Integration > Java Business Service > Prerequisites for Implementing a Java Business Service.