SBL-CFG-00172: The session was not found in the cache. Please create it again with the latest object instance.

Applies to:

Product Release: V7 (Enterprise)
Version: 7.5.3 [16157]
Database: Oracle 7.3.4
Application Server OS: Microsoft Windows 2000 Advanced Server SP 2
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-1267644617.

Symptoms

SBL-CFG-00172

Hi there,

We are having trouble with our eConfigurator API. We have created a workflow which is designed to add complex product to quotes. However, when we get to the create session method of the Complex Object Service Instance an error message appears:-
The session was not found in the cache. Please create it again with the lastest object instance [SBL_CFG-00172]. This does not happen for all product. Only the majority and we are unble to see any clear difference as to why one works and the others don't.

I have attached the workflow so you can see what we are trying to do.

regards

Solution

Message 1

For the benefit of other users, the customer resolves own issue after it was found that the 'LoadInstance' method of the Complex Object Service Instance has an output argument of 'CreateSession'. If the value of this argument is set to 'Y', the CreateSession method is required after LoadInstance. If this argument is set to 'N', they then skip this Method in the process.

Thanks,


Siebel Support

Keywords: add, complex product, complex object service, cache