SBL-CDM-00223: Unable to find upgrade kit path to upgrade the following component(s): %1Please contact your Siebel Administrator or try again.

Applies to:

Siebel Anywhere - Version: 7.0.4 [14068] - Release: V7
Siebel Remote - Version: 7.0.4 [14068] - Release: V7
Information in this document applies to any platform.
Area(s):Remote/Replication/Anywhere
Release(s):V7 (Enterprise), V7 (Professional)
Database(s):All Supported Databases
App Server OS(s):All Supported Platforms
Latest release tested against:V7 (Enterprise)
Keywords:Min Old Version, Max Old Version, Unable to find upgrade kit path to upgrade the following component

This document was previously published as Siebel Alert 1247.

Description

When trying to upgrade the Siebel Dedicated Web Client or Siebel Mobile Web Client from versions 7.7.2.x to 7.7.2.x you may receive the following errors:

 

(TEST_Siebel Client Executables_1 7.7.2.4 SIA) for component (TEST_Siebel Client Executables).  Curr Version (7.7.2.0 [18325] LANG_INDEPENDENT) below Min Old Version (7.7.2.0 SIA) or above Max Old Version (7.7.2.0 SIA)

 

Skipping kit (TEST_Siebel Client Executables__ENU 7.7.2.4 SIA) for component (TEST_Siebel Client Executables).  Curr Version (7.7.2.0 [18325] LANG_INDEPENDENT) below Min Old Version (7.7.2.4 SIA) or above Max Old Version ()

 

SBL-CDM-00223: Unable to find upgrade kit path to upgrade the following component(s):

TEST_Siebel Client Executables

TEST_Siebel Client Executables__ENU

 

Please contact your Siebel Administrator or try again.

 

This behavior occurs because the current version of the client includes the build number but the upgrade kit does not.

 

Bug 10505352 has been logged to address this product defect.

 

NOTE: You should review the following Alerts for other related behaviors with Siebel Anywhere and Siebel version 7.7.2.x:

 

• Document 473956.1 which has information about how Siebel Anywhere cannot upgrade Siebel clients from versions 7.7.2.x to 7.7.2.4 using Delta Client Executables kit.

 

• Document 473958.1 which has information about how the Siebel Anywhere Delta Client Executables kit does not contain update to the srlcver.dll file in Siebel SIA version 7.7.2.x.

 

• Document 473788.1 which has information about how the Delta Repository File upgrade kit fails for Siebel Dedicated Web Clients and Siebel Mobile Web Clients installed in a path which contains spaces. 

Likelihood of Occurrence

This issue is highly likely when trying to upgrade the Siebel Dedicated Web Clients and Siebel Mobile Web Clients from versions 7.7.2.x to 7.7.2.x.

Possible Symptoms

When Siebel Anywhere tries to apply the upgrade kit, it will fail and will report the errors listed above in the upgwiz.log file. Below is a screen shot of the error received:

 

Workaround or Resolution

To workaround this behavior, do the following:

 

1. Modify the ”Min Old Version” and “Max Old Version” in the Upgrade Kit Components screen to include the build number for both BASE and XXX Kits. For example:

 

 

Please note the ENU kit would read:

 

Min Old Version: 7.7.2.0 SIA [18325] ENU

Max Old Version: 7.7.2.0 SIA [18325] ENU

 

2. Modify the version information to include the build number in the Upgrade Components List Applet. For example:

 

 

3. Distribute the configuration.

 

For additional information about the version parameters, refer to the Siebel Bookshelf version 7.7 > Siebel Anywhere Administration Guide > Siebel Anywhere Concepts > How Siebel Anywhere Versions Work > About Specifying Versions That Can Use the Upgrade Kit.

 

For additional information about troubleshooting this error, refer to the Siebel Bookshelf version 7.7 > Siebel Anywhere Administration Guide > Troubleshooting for Siebel Anywhere > Unable to Download Upgrade Kit.