SBL-BPR-00536: An error has occurred while restoring task instance '%1'.

Applies to:

Error Message Area:Business Processes/Workflow - BPR

Version:Siebel 8.0

Purpose

This document is intended to provide cause and corrective action information about Siebel Error Message SBL-BPR-00536: An error has occurred while restoring task instance '%1'.

Scope

This document is informational and intended for any user.

SBL-BPR-00536: An error has occurred while restoring task instance '%1'.

Explanation

Task controller failed to restore the task due to some error.

Corrective Action

Please refer to lower level error messages for more detailed explanation and correction actions.

Applies to:

Siebel CRM - Version: 8.0.0.8 SIA[20430] and later   [Release: V8 and later ]
Siebel CRM - Version: 8.0.0.8[20430] and later    [Release: V8 and later]
Information in this document applies to any platform.

Symptoms

SBL-BPR-00536 and SBL-BPR-00524 errors occur when task is resumed from the inbox after being paused.

The specific error message is:

Error:
[1] An error has occurred while restoring task instance '<task name>'. (SBL-BPR-00536)
[2] Cannot find step '<task step>' in the task definition (SBL-BPR-00524)

This issue only happens when the task has two or more subtasks and the task has been paused in the main task flow after going through the steps in the second subtask or subsequent/later subtasks.


This is a regression issue which was shown to be happening in version 8.0.0.10 and 8.0.0.9, and the same task had no issue in version 8.0.0.7.

Cause

This issue has been reproduced in minimally configured standard application on version 8.0.0.10 and 8.0.0.9 and has been reported as a product defect via Change Request (CR) 12-20227ZN BUG 10601938.

The issue was shown to not be present in 8.0.0.7.

Solution

A Quick Fix for 8.0.0.9 is available for this issue.
8.0.0.9 20433 SBA QF0980 SEBL_ARU
You can find this QF by searching for patch number/name = 10305746

As of the publishing of this document, this issue is planned to be fixed in version 8.0.0.11 fix pack.

If you face this issue on a different version, please contact Oracle technical support if you need assistance determining if there is a fix available for your version, or determining if the fix is available in any higher fix pack.


If you face this issue on a lower fix pack for this version, please consider moving to higher fix pack to utilize the QF listed above which is readily available. Please not that any QF which lists the QF above as an obsolete QF should also contain the fix for this issue.


CR: 10601938 BUG 10601938

CR summary: SBL-BPR-00536 SBL-BPR-00524 on PAUSE/RESUME when Task has 2 or more subtasks

References

BUG:10601938 - SBL-BPR-00536 SBL-BPR-00524 ON PAUSE/RESUME WHEN TASK HAS 2 OR MORE SUBTASKS

PATCH:10305746 - 8.0.0.9 20433 SBA QF0980 SEBL_ARU

Applies to:

Siebel Communications, SPE - Version: 8.0 [20405] - Release: V8

Information in this document applies to any platform.

Symptoms

Basically what we do is we try to pause and resume the task many times. and the error "An error has occurred while restoring task instance '1-5FLU5'.(SBL-BPR-00536)" was produced.
Step to reproduce:

1. Initiate the tas
2. Click next
3. Click pause
4. Go to Inbox view
5. Resume the task
6. Click Pause
7. Click next or previous
8. Try to repeat step 5 to 7 to produce this error:
An error has occurred while restoring task instance '1-5FLU5'.(SBL-BPR-00536)

Cause

This is product defect in siebel 8.0 version.Bug CR#10551424 was opened to address this problem and Reproduced problem in standard Siebel 8.0. version

Solution

In order to workaround the problem in your system we recommend to disable the pause button for all task views in the affected tasks except one. This will avoid the scenario that leads to the error messages. You can do this by setting the task step attribute "Disable Pause".

Created FR 12-1QYIXBD for 8.0.0.2 QF ENU under the CR#10551424.

FR has been fixed, 8.0.0.2 [20412] QF0283 BugID: SBA: 7611911

References

BUG:10551424 - ERROR WHEN PAUSING A TASK