SBL-BPR-00507: The definition of the task '%1' is not actively deployed

Applies to:

Siebel Marketing - Version: 8.1.1 [21112] and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

Comments

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=== ODM Issue Clarification ===

ISSUE STATEMENT

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The 'Email Setup Wizard' in the Marketing application is not working.



ERROR

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ObjMgrLog Error 1 000000024be41530:0 2010-05-11 08:59:55 (tskdefcache.cpp (346)) SBL-BPR-00507: The definition of the task 'Email Treatment: Create' is not actively deployed



ACTUAL BEHAVIOR

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Click on button 'Email Setup Wizard' does nothing.



EXPECTED BEHAVIOR

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As described in Siebel Marketing User Guide 8.1 > Creating and Using Offers and Treatments > Process of Working with Email Treatments > Using the Task UI Application to Create and Update an Email Treatment a process should be invoked to lead through composition of an email treatment.



ENVIRONMENT

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Siebel Marketing 8.1



STEPS

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The issue can be reproduced with the following steps:

1. Login to Marketing application

2. Navigate to Offers > Email Treatments.

3. Click the Email Setup Wizard button.



IMPACT

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Marketing users cannot use the wizard.

Cause

Comments

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=== ODM Cause Determination ===

This issue that 'Email Setup Wizard' is not starting is caused by the task 'Email Treatment: Create' not activated.



Comments

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=== ODM Cause Justification ===

EVIDENCE OF CAUSE

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The wizard did not work, the task 'Email Treatment: Create' was not activated as the error message indicated.



SUPPORT OF CONCLUSION

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"Siebel Marketing User Guide 8.1 > Creating and Using Offers and Treatments > Process of Working with Email Treatments > Using the Task UI Application to Create and Update an Email Treatment" states:

For information on using the Task UI application, see Siebel Fundamentals. For details on customizing, activating, and assigning access privileges for tasks, see Siebel Business Process Framework: Task UI Guide.

Solution

Comments

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=== ODM Solution / Action Plan ===

Summary:



That the wizard does not start and you see :"SBL-BPR-00507: The definition of the task 'Email Treatment: Create' is not actively deployed" was reproduced internally.

It is due to the task 'Email Treatment: Create' not being activated.



Please do the following to resolve the behavior:



1. Administration - Business Process > Task Deployment > Published Tasks

2. Query for 'Email Treatment*'

3. Select 'Email Treatment: Create'

4. Click Activate

5. Requery the bottom applet (Active Tasks) to show it is now active



=> Now the 'Email Setup Wizard' works.