SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".

Applies to:

Error Message Area:Business Processes/Workflow - BPR
Version:Siebel 7.7

Purpose

This document is intended to provide cause and corrective action information about Siebel Error Message SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".

Scope

This document is informational and intended for any user.

SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".

Explanation

Cannot find workflow step recipient with the specified login/Id in S_USER table. The step recipient, and the workflow definition where it is defined, may have been defined in a different application environment.

Corrective Action

Re-define/re-select the step recipient from the workflow step recipient list applet, which is an applet belonging to the workflow Subprocess step.

Applies to:

Siebel Call Center - Version: 8.0.0.5 SIA [20420] - Release: V8
Information in this document applies to any platform.

Symptoms

Customer is trying to create a task into the Inbox from within Workflow. They are experiencing the following error message:

"Cannot find workflow/task step recipient with the Login/Id "PRAJ".(SBL-BPR-00197)".

Cause

Based on the error message it appears that Row_Id should be provided instead of the user-name

Solution

  Change Request CR# 10574837 has been created for this issue. It will be reviewed and prioritized and implemented in a future release.
Customer implemented the suggested workaround consisting of providing the Row_Id of the user instead of the username/Login.

References

BUG:10574837 - PROBLEM IN CONFIGURING RECIPIENT FOR TASK STEP IN LONG RUNNING WORKFLOW
NOTE:478709.1 - SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".