SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

Applies to:

Error Message Area:Data Manager - DAT
Version:Siebel 7.7

Purpose

This document is intended to provide cause and corrective action information about Siebel Error Message SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

Scope

This document is informational and intended for any user.

SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

Explanation

This is most likely that the security adapter library has been corrupted or replaced. Or the CRC parameter of the security adapter configuration does not contain the correct value.

Corrective Action

Please check that the CRC parameter of the security adapter configuration contains the correct value. Please check that the security adapter library has not been corrupted or replaced.

Applies to:

Siebel CRM - Version: 8.1.1.2 and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

Cause

Security Adapter checksum needs to be regenerated if there have been changes to the .dll in the specific Fix Pack or Quick Fix being installed.

Solution

This is intended behavior and there is no "permanent fix" possible. If there are any changes to the security adapter .dll, the checksum value changes. It is a documented post installation task (as discussed in the Release Guide) that the checksum has to be recalculated and updated. Siebel Fix Packs and Quick Fixes do not modify values stored in the .srf file.

Your other option would be to disable checksum validation for the security adapter. This is done by doing a delete parameter override in the security adapter profile you are using.

References

NOTE:880452.1 - Siebel Maintenance Release Guide, Version 8.1.1.x

Applies to:

Siebel System Software - Version: 7.8.2.3 [19221] - Release: V7
Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2.3 [19221]
Database: Oracle 9.2.0.1
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1

This document was previously published as Siebel SR 38-3114862154.

Symptoms

SBL-SVC-00208

Unable to startup new/fresh install (not an upgrade) of Siebel 7.8.2.3. I will post a follow up of this initial SR with details and attachments of our efforts to date.

Cause

An error occurred checking the checksum of the security adapter library.

Solution

Message 1

For the benefit of others,

The Customer was unable to startup a newly installed Siebel Server 7.8.2.3

*Errors seen in Object Manager logs ('SFSObjMgr_enu_9307.log') included:

GenericLog    GenericError    1    0    2006-08-11 13:50:49    (secmgr.cpp (2278) err=7000003 sys=0) SBL-SEC-00003: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

ObjMgrCTLog    Error    1    0    2006-08-11 13:50:49    (ctxtmgr.cpp (3435)) SBL-SVC-00208: Please login first.

*Other errors seen in the SWE log included:

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-08-11 13:45:32     3580: [SWSE] Failed to obtain a session ID. An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-08-11 13:45:32     3580: [SWSE] Set Error Response (Session: Error: 00023181 Message: SBL-SEC-00003: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance.)

ProcessPluginRequest    ProcessPluginRequestError    1    0    2006-08-11 13:45:32     3580: [SWSE] SBL-SVR-00040: Internal: Informational, encrypted parameter.

GenericLog    GenericError    1    0    2006-08-11 13:48:14    (smconn.cpp (271) err=1801020 sys=1300230) SBL-NET-01020: Internal: unknown hostname

Message 2

*Initial research around these error messages suggested that the recommendations offered in following documents - published on SupportWeb – might well apply:
(1) Siebel Error Message SBL-DAT-00563: An error occurred checking the checksum of the security adapter library. Please contact your system administrator for assistance
(2) 38-3097108425 - SWSE does not work after upgrade to 7.7.2.6

******Resolution******

As customer had configured DB authentication and not ADSI, the resolution entailed
re-generating the checksum on the DLL used for DB Authentication and entering this value into the CRC for the Enterprise Profile Configuration.