SBL-DAT-00561: An error occurred loading the Siebel authentication subsystem configuration from the configuration store.

Applies to:

Siebel Sales and Service - Version: 8.1.1 [21112] - Release: V8
Information in this document applies to any platform.

Symptoms

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Getting following error when invoke keydbmgr utility.

An error occurred loading the Siebel authentication subsystem configuration from the configuration store. More specifically, Please contact your system administrator for assistance.(SBL-DAT-00561)
Cleaning up... this may take a while.

Cause

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Incorrect setting in siebel.cfg


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Error reported indicate issue with the Siebel authentication subsystem configuration.

Solution

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keydbmgr utility needs to have DB authentication configured in the configuration file as it used it to connect to the database.

After verify and correct SecAdptName and SecAdptMode setting to DBSecAdpt and DB respectively (under [InfraSecMgr] section) in siebel.cfg (as customer incorrectly set it to ADSISecAdpt and ADSI), error Loading dictionary file Diccache.dat (SBL-DAT-60237) reported.

In-house testing indicated that the error reported in keydbmgr log is as below.

GenericLog GenericError 1 000000024ad31ec0:0 2009-10-12 19:36:57 (wraprmtcmn.cpp (63) err=1114276 sys=0) SBL-DCK-00164: Error connecting to datasource %MASTER_DATASOURCE% (SADMIN).
GenericLog GenericError 1 000000024ad31ec0:0 2009-10-12 19:36:57 Error connecting to datasource %1 (%2).
ObjMgrLog Error 1 000000024ad31ec0:0 2009-10-12 19:36:57 (ctxtmgr.cpp (2345)) SBL-DCK-00164: Error connecting to datasource %MASTER_DATASOURCE% (SADMIN).
ObjMgrLog Error 1 000000024ad31ec0:0 2009-10-12 19:36:57 (ctxtmgr.cpp (2366)) SBL-DAT-60237: Error loading dictionary file diccache.dat.
ObjMgrSessionLog Error 1 000000024ad31ec0:0 2009-10-12 19:36:57 (model.cpp (5890)) SBL-DAT-60237: Error loading dictionary file diccache.dat.

As default, siebel.cfg will have ServerDbODBCDataSource (under [Siebel] section) set to %MASTER_DATASOURCE%.

The ServerDbODBCDataSource should be set with the correspondence ODBC connect string, which shall be match with the setting under [ServerDataSrc] section. After correct the ServerDbODBCDataSource setting under [Siebel] section, issue resolve and keydbmgr successfully invoked.