SBL-ADM-00010: Internal error, please contact Siebel customer support: %1

Applies to:

Siebel CRM Call Center - Version: 8.0.0.3 [20416] - Release: V8
Information in this document applies to any platform.

Goal

The alias of component Search Incremental Index Processor is SearchIncrementalIndexProcessor that has 31 characters but it actually shows 30 characters that comes as SearchIncrementalIndexProcesso, withour r in the last. Customer is getting an issue with this and needs to know whether we can truncate the name so it would come all or increase the array size so all 31 characters can display properly. 

Associated error messages:

SBL-ADM-60070: Error reported on server 'Gateway Server' follows:
SBL-ADM-00010: Internal error, please contact Siebel customer support: Error enu merating component groups
SBL-SCC-00005: Internal:No more items found.
SBL-SCM-00121: No more nodes in context
SBL-ADM-00010: Internal error, please contact Siebel customer support: Error enu merating component groups
SBL-SCC-00005: Internal:No more items found.
SBL-SCM-00121: No more nodes in context

Solution

Logged a CR# 12-1PX3Z9Z to address the issue.

References

BUG:12-1PX3Z9Z - ALIAS OF COMPONENT “SEARCH INCREMENTAL INDEX PROCESSOR”