SBL-DAT-00369: An internal error with the connector DLL '%1' has occurred, preventing one of the following export functions from being loaded:

Applies to:

Product Release: V7 (Enterprise)
Version: 7.5.3.4 [16180]
Database: Oracle 9.2.0.4
Application Server OS: HP-UX 11i
Database Server OS: HP-UX 11i

This document was previously published as Siebel SR 38-1195487851.

Symptoms

SBL-DAT-00254, SBL-DAT-00369

After installing the Siebel Industry Applications Sample Database the user accounts noted in the Siebel Release notes do not work for Siebel Communications, Media, and Energy.

eg. CCORWIN, PCARR, etc.

Only the sadmin account works. Other verticals seem to work fine.

Solution

Message 1

For the benefit of other readers:

The Customer was attempting to use the Siebel Version 7.5.3.4 SIA (Industry Apps - Comms / Media / Energy) client Application with Sample Database System which worked fine with 'SADMIN / SADMIN' User_ID and Password. However, when the Customer used these User_ID Login's "CCORWIN or PCARR" - then they would be presented with this error message instead : "The User ID or Password is not recognised"

This was similar error behavior to Service Request Number 38-1038794181 available out on SupportWeb. However, the workaround solution presented in this SR did not work as expected and this error message was presented instead :

"An Internal Error with the Connector DLL '<?>' has occurred, preventing one of the following export functions from being loaded: _SSACreateSqlObj@12 or SSASQLObjLogon@24. Please verify that the correct version of the runtime client specific to your database platform is installed on the machine where your Siebel Server is running. If this problem still persists, please verify that the Database Connectivity Settings are correct ? (SBL-DAT-00369)"

"The User Name you have entered is invalid or your user position is not defined. Please try and logon again or contact your systems adminstrator for assistance. (SBL-DAT-00254)"

Following on from my research and testing, I discovered that these User_ID's 'CCORWIN and PCARR' have been marked as inactive and are no longer required for the Siebel Version 7.5.3.x release.

Message 2

Continued...

The workaround solution this time was to use the other Login User_ID's such as TBALL (Tom Ball) or WBECKER (William Becker).

I have raised Product Defect Change Request Number 12-JZ7A1Z to have this new matter addressed.

Keywords: Siebel 7.5.3.x, CME - Comms / Media / Energy, User_ID, Login, Password, Sample, Database, System, Connector, DLL, SBL-DAT-00369, SBL-DAT-00254