SBL-DAT-00364: A beginning of file reached error has occurred. Please continue or contact your systems administrator if the problem persists.

Applies to:

Product Release: V7 (Enterprise)
Version: 7.5.3.3 [16172] Cons Sec
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: HP-UX 11.0

This document was previously published as Siebel SR 38-1216459929.

Symptoms

SBL-DAT-00364

Screen Quote
View Line Item Details
Applet Sizes x Dates

Scrolling to the top of the dynamic column list applet generates an error message
" A beginning of file reached error occured"

Select the Sizes x Dates applet and scroll down a couple of records.
Now scroll back up using the single record scroll button or using Ctrl + Up Arrow and the error message will pop up. The screen shot is attached.

Thanks,
shahid

Solution

Message 1

For the benefit of other users, the customer received the error “A beginning of file reached error has occurred. Please continue or contact your systems administrator if the problem persists (SBL-DAT-00364)” when scrolling in the Quotes ^ Line Items Detail ^ Size X Dates Applet.

Summary:

The issue was reproduced as follows:
1)    Create a Quote
2)    Associate the Quote to an Account
3)    Populate the Shipments tab with two Delivery Dates
4)    Select an address on the Personal Bill To/Ship To Tabs
5)    Click on Line Item Detail
6)    Add Product with a Size Distribution
7)    Select the “Fill Sizes All” button
8)    Scroll to the bottom of the Size X Dates value list
9)    Select Ctrl and Up Arrow to move up the list
10)    Before reaching the top user receives the error “A beginning of file reached error has occurred. Please continue or contact your systems administrator if the problem persists (SBL-DAT-00364)”

The situation was not reproducible with one shipment date. Searching on SupportWeb found Service Request #38-1168563861 and Change Request #12-JETMNB which has been logged on a similar issue and attached to this Service Request for your review. However, as this problem seems to be specific to having multiple Shipments displayed, Change Request #12-K4O1JC was created.

Applies to:

Product Release: V7 (Enterprise)
Version: 7.5.3 [16157]
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Advanced Server SP 2
Database Server OS: Microsoft Windows 2000 Advanced Server SP 2

This document was previously published as Siebel SR 38-1079766515.

Symptoms

SBL-DAT-00364

In a tree applet if the user uses the “red arrow” to scroll down to the next page, then clicks the “+” to view the children of any node in the new page, and then uses the red arrow to scroll up again, a message box appears specifying that “A beginning of file reached error” has occurred (SBL-DAT-00364). The error occurs regardless of whether the node had any children or not.
In addition when the user clicks the “+” to view the children of a node on the second page, if the node has no children the node becomes the first record in the right hand list applet followed by the records from the first page. For example: The first page of tree nodes has records A,B and C. These are displayed in the tree and list applets, the user clicks the red arrow to scroll down to the next page to see records D, E and F. These appear in the tree applet and the list applet. The user clicks on E to see its children but E has no children. At this time the list applet is refreshed and displays the records E, A, B.

Solution

Message 1

For the benefit of other readers:

Description:

In a tree applet if the user uses the “red arrow” to scroll down to the next page, then clicks the “+” to view the children of any node in the new page, and then uses the red arrow to scroll up again, a message box appears specifying that “A beginning of file reached error” has occurred (SBL-DAT-00364). The error occurs regardless of whether the node had any children or not.

Resolution:

Technical Support has reproduced this behavior and the following Change Request has been logged to have this behavior corrected: # 12-I27QW2 “Account explorer view is not working”.

Keywords: SBL-DAT-00364, a beginning of file reached, error message, Account explorer view, red arrow, scroll up

Applies to:

Siebel CRM - Version: 7.8.2.3 SIA [19221] and later   [Release: V7 and later ]
Siebel CRM - Version: 7.8.2.3 SIA [19221] and later    [Release: V7 and later]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.8.2.3 [19221] FRA Engy/Oil
Database: Oracle 9.2.0.7
Application Server OS: Sun Solaris 10
Database Server OS: Sun Solaris 10

This document was previously published as Siebel SR 38-3330738021.

Symptoms

SBL-CSR-00364

Dear support,
When logging to siebel with a user that has a position different from sadmin, we experience a strange behavior in the contacts screen. This issue seems to be similar to SR 38-1168563861

    - Log on to a Siebel 7.8 Vanilla (I tried it on 7.8.2.3 SIA [19221] FRA(*)) with user ccheng
    - go to "Contact List View"
    - put the cursor on last line (with shortcut ALT+L)
    - go to "Visible Contact List View" using the "My contacts" combo box filter
    - despite we're on the first record, the scroll bar cursor isn't on top of the vertical scroll bar
    - when trying to get the scroll bar cursor on top of the bar, by clicking the single up arrow, we get the following message :

"A beginning of file reached error has occurred. Please continue or contact your systems administrator if the problem persists (SBL-DAT-00364)"

With user sadmin, this problem doesn't appear.
Could you confirm us that this is a standard behavior ? Is there a workaround ?

Thank you for your help.
Regards,

Cause

This behavior is caused by Bug 12-1J5Z6CN

Solution

For the benefit of other users:

The behavior could be reproduced in standard ENU applications with sample database with following steps:
- log into any high interactive 7.8.x application (HOR or SIA) with sample DB as user CCHENG
- navigate Site Map > Contacts > Contacts List
  (you should be in 'My Contacts', if not navigate to it)
- in view pull down switch from 'My Contacts' to 'All Contacts'
- make sure that Last Name field is sorted
- navigate to last record with [Alt-L]
- in view pull down switch back to 'My Contacts'
- although first record in the list is selected, the vertical scroll bar is not in top position
- click the up-arrow button on vertical scroll bar
  => popup: "A beginning of file reached error has occurred. Please continue or contact your systems administrator if the problem persists (SBL-DAT-00364)"
- with user SADMIN no error happens

Change Request CR 12-1J5Z6CN has been raised to address this defect.
The workaround is not to click 'previous record' in this situation.

Oracle/Siebel Technical Support

Applies to:

Product Release: V7 (Enterprise)
Version: 7.5.3 [16157] FIN Fin Svcs
Database: Microsoft SQL Server 2000 SP3
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Microsoft Windows 2000 Server SP 4

This document was previously published as Siebel SR 38-1168563861.

Symptoms

We are experiencing the following error.

On a list applet we query for a medium sized data set. Using the horizontal scroll bar, drag the cursor down to the last record so that the top right of the record says "last record"
Using the Double Up arrow button scroll to the top of the list. (the record indicator should display ### from last record)
When you get to the top and the records stop scrolling, click the single up arrow button once.

the result is the attached error message.
A beginning of file reached error has occurred.
Please continue or contact your systems administrator if the problem persists (SBL-DAT-00364)

Solution

Message 1

For the benefit of other users:

Using the horizontal scroll bar, drag the cursor down to the last record so that the top right of the record says "last record". Using the Double Up (GotoNextSet Control) arrow button scroll to the top of the list (record indicator should display ### from last record). When top reached, the records stop scrolling, click the single up arrow button once than the error “A beginning of file reached error has occurred” appears.

This behavior reproduced and logged change request# 12-JETMNB to address this behavior. Please note that change requests will be prioritized and fixed in feature release.

Thank you

Siebel Technical Support