SBL-DAT-00305: An error has occurred scrolling the working set.

Applies to:

Product Release: V7 (Enterprise)
Version: 7.7.2.1 [18353]
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Microsoft Windows 2003 Server

This document was previously published as Siebel SR 38-1992696637.

Symptoms

SBL-CSR-00418, SBL-UIF-00335, SBL-DAT-00305, SBL-DAT-00474

Not sure if this is a configuration issue or Siebel remote issue. I see the error when going into siebel remote administration -> trickle sync. If the list of mobile client is long enough(actually we only have about 50 so now), you will see this behaviour after you start changing things(like disabling trickel sync) while scrolling around.

I have attached a copy of the log file. We did not do any customization on that view.

Thanks,
Jonathan.

Solution

Message 1

For the benefit of others :
During the course of testing in the Standard Siebel application, version 7.7.2 [ 18325] ,
the following was the behavior observed :
In the Siebel Remote administration screen >Trickle sync view , there were around 40 records in the list applet and when we tried scrolling through the records time and again , we were faced with the error:

“ An error has occurred scrolling the Working Set .
Please continue or ask your Systems Administrator to check your application configuration if the
problem persists ( SBL-DAT-00305)”

But this error was not consistently reproducible and occurred may be once in 5 scroll attempts.
Sometimes after we clicked OK on the error we could go back to scrolling the records or sometimes refreshing the view got rid of the error and we were able to scroll through the records.

The Change Request #: 12-X22566 has been logged to address the above Product defect.