Applies to:
Siebel System Software - Version: 8.0.0.3 [20416] - Release: V8IBM AIX5L Based Systems (32-bit)
Symptoms
"The DLL 'sscsoabc.dll' could not be loaded.(SBL-DAT-00170)" accessing the product administration view.
Cause
A non-supported release of the C++ runtime library is in use for the Siebel server running the IBM AIX 5.3 OS.
Solution
Please verify the AIX OS release for the machines where the Siebel components are running.
Similar occurrances of the reported error ("The DLL 'sscsoabc.dll' could not be loaded.(SBL-DAT-00170)") could be addressed upgrading the OS for the Siebel server to AIX 5.3 ML03 (or higher). Please refer to the System Requirements and Supported Platforms, Version 8.0 for details about the supported OS level for Siebel version 8.0.
For Siebel version 8.0, please also check that the required C++ Runtime version 7.0.0.1 or above is in use on the AIX box where the Siebel server for the affected object manager is running. This can be verified reviewing the output of the following command executed on the Siebel server machine running on IBM AIX 5.3:
lslpp -hc | grep xlC
Applies to:
Siebel CRM - Version: 7.7.1 SIA [18306] and later [Release: V7 and later]Information in this document applies to any platform.
Error Message Area:Data Manager - DAT
Version:Siebel 7.7
Purpose
This document is intended to provide cause and corrective action information about Siebel Error Message SBL-DAT-00170: The DLL '%1' could not be loaded.
Scope
This document is informational and intended for any user.
SBL-DAT-00170: The DLL '%1' could not be loaded.
Explanation
1. Incorrect installation or corruption during installation may cause this error. For example, the SWSE is installed to the same directory as the SES. Or Siebel component(s) were not updated correctly because they were in use during the upgrade.2. The SBL-DAT-00170 error occurs when accessing third-party software, for example, MQ Series, C++, IBM LDAP Client, and so forth.
3. In Siebel Industry Applications, when the Validate button is used in the Product Administration screen, the following error displays: The DLL 'swcsctwb.dll' could not be loaded.(SBL-DAT-00170). This occurs when the Siebel Server is on Unix operating system, for example, Sun Solaris.
4. The following error appears in the object manager log files: ObjMgrLog Error (SBL-DAT-00170) The DLL 'SWCAPRMFR.DLL' could not be loaded.
Corrective Action
1. Identify which component(s) were incorrectly installed or updated. Re-install the component(s) following the parameters in the appropriate Siebel Bookshelf installation guide.2. Verify that the third-party software version is supported by your Siebel application version. For more information, refer to SupportWeb > Product Documentation > Siebel System Requirements and Supported Platforms & Miscellaneous Documentation.
For supported the C++ Runtime Library versions, refer to Alert 851 on SupportWeb.
For required IBM LDAP Client version when using LDAP authentication, refer to Alert 943 on SupportWeb.
3. Change Requests 12-GIR7L7 and 12-JK5VVP were logged and resolved in Siebel Industry Application version 7.5.3.6.
4. This is a benign error. It is displayed because details are in the standard repository (i.e. inactive) but this does not affect application functionality.
Change Request 12-G3BT9B has been logged.
Applies to:
Error Message Area:Data Manager - DATVersion:Siebel 7.8
Purpose
This document is intended to provide cause and corrective action information about Siebel Error Message SBL-DAT-00170: The DLL '%1' could not be loaded.
Scope
This document is informational and intended for any user.
SBL-DAT-00170: The DLL '%1' could not be loaded.
Explanation
1. Incorrect installation or corruption during installation may cause this error. For example, the SWSE is installed to the same directory as the SES. Or Siebel component(s) were not updated correctly because they were in use during the upgrade.2. The SBL-DAT-00170 error occurs when accessing third-party software, for example, MQ Series, C++, IBM LDAP Client, and so forth.
3. The following error appears in the object manager log files: ObjMgrLog Error (SBL-DAT-00170) The DLL 'SWCAPRMFR.DLL' could not be loaded.
Corrective Action
1. Identify which component(s) were incorrectly installed or updated. Re-install the component(s) following the parameters in the appropriate Siebel Bookshelf installation guide.2. Verify that the third-party software version is supported by your Siebel application version. For more information, refer to SupportWeb > Product Documentation > Siebel System Requirements and Supported Platforms & Miscellaneous Documentation.
For supported the C++ Runtime Library versions, refer to Alert 851 on SupportWeb.
For required IBM LDAP Client version when using LDAP authentication, refer to Alert 943 on SupportWeb.
3. This is a benign error. It is displayed because details are in the standard repository (i.e. inactive) but this does not affect application functionality.
Change Request 12-G3BT9B has been logged.
Applies to:
Error Message Area:Data Manager - DATVersion:Siebel 7.5.3
Purpose
This document is intended to provide cause and corrective action information about Siebel Error Message SBL-DAT-00170: The DLL '%1' could not be loaded.
Scope
This document is informational and intended for any user.
SBL-DAT-00170: The DLL '%1' could not be loaded.
Explanation
1. Incorrect installation or corruption during installation may cause this error. For example, the SWSE is installed to the same directory as the SES. Or Siebel component(s) were not updated correctly because they were in use during the upgrade.2. The SBL-DAT-00170 error occurs when accessing third-party software, for example, MQ Series, C++, IBM LDAP Client, and so forth.
3. The following error appears in the object manager log files: ObjMgrLog Error (SBL-DAT-00170) The DLL 'SWCAPRMFR.DLL' could not be loaded.
4. In Siebel Industry Applications, when the Validate button is used in the Product Administration screen, the following error displays: The DLL 'swcsctwb.dll' could not be loaded.(SBL-DAT-00170). This occurs when the Siebel Server is on Unix operating system, for example, Sun Solaris.
Corrective Action
1. Identify which component(s) were incorrectly installed or updated. Re-install the component(s) following the parameters in the appropriate Siebel Bookshelf installation guide.2. Verify that the third-party software version is supported by your Siebel application version. For more information, refer to SupportWeb > Product Documentation > Siebel System Requirements and Supported Platforms & Miscellaneous Documentation.
For supported the C++ Runtime Library versions, refer to Alert 851 on SupportWeb.
For required IBM LDAP Client version when using LDAP authentication, refer to Alert 943 on SupportWeb.
3. This is a benign error. It is displayed because details are in the standard repository (i.e. inactive) but this does not affect application functionality.
Change Request 12-G3BT9B has been logged.
4. Change Requests 12-GIR7L7 and 12-JK5VVP were logged and resolved in Siebel Industry Application version 7.5.3.6.
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