SBL-DAT-00124: Unable to load licensed options configuration. Please contact your systems administrator.

Applies to:

Product Release: V7 (Enterprise)
Version: 7.5.3 [16157]
Database: Oracle 9.2.0.4
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1

This document was previously published as Siebel SR 38-1746031461.

Symptoms

SBL-DAT-00124

Hi support,

we're having a problem when connecting to Tools or Clients. The problem is:

"Unable to load licensed options configuration.
Please contact your systems administrator.(SBL-DAT-00124)"

We are looking in other service request and we've found than the problem is with a file called options.bin. We are changed this file for other file of a good machine of the same environment but the problem continues.
Then we've installed the tools and the web clients again, but the problem continues.

Please, have you any suggestions about this problem?

Solution

Message 1

It has been found that this unexpected behavior happens only on machines where the Operating System is Microsoft XP Home Editiion 2002.

Windows XP Home edition is not a supported platform for the Siebel Dedicated client, mobile client and also the Highly Interactive web client. The System Requirements and Supported Platforms Guide does not list the Windows XP Home edition.

Installation on a supported platform works fine. For a list of supported platforms, please, refer to the Siebel Requirements and Suppported Platform documentation.

Thank you.

Applies to:

Siebel Call Center - Version: 7.7.1 SIA [18306] to 7.7.2.8 SIA [18379] - Release: V7 to V7

Information in this document applies to any platform.

Symptoms

The Component Group -> Communication Manager is Part Offline on Server "ss4"

When referred to the Components in that component group -> there are 5 components out of with 2 are online and 3 are offline.

Online:
======
Comm Inbound reciever
Comm session mgr

Offline:
=====
Comm Inboung Process
Comm Outbound Mgr
Comm Configuration Mgr

Customer said that because of this, the server is not able to process the Comm requests.

Cause

Based on the above error message, we suspect that the cause of the problem could be related to licensed options which are stored in 2 files, options.bin and sia_options.bin in siebsrvr/bin. They are symbolic link to siebsrvr/lib of the same names.

The 2 symbolic link files were missing in siebsrvr/bin.

Solution

We suggested that customer create the symbolic link using ln -s:
ln -s siebsrvr/lib/options.bin siebsrvr/bin/options.bin
ln -s siebsrvr/lib/sia_options.bin siebsrvr/bin/sia_options.bin 

and restart the siebel server. The siebel server is up correctly and all components are running thereafter.